Maxvoice Technologies Limited


We were founded in 1998 by veteran major telco employees striving to provide better services. Initially as a recording license reseller, today, we are a full-service Contact Center Services and Software Development Provider with some of the biggest companies in the region as our clients.

We specialize in:

  • Omni-Channel Contact Center On-Demand services in Private or Public Cloud
  • AI Chatbot and Knowledge Based systems in Private and Public Cloud
  • Software customization and development, using available tools in the market to enable social media chats, local and International SMS
  • Mobile APP development
  • Interactive video for Pos- Contact Survey

We strive on providing proven cutting-edge technologies so that you may focus on the challenges of fast changing market dynamics. Our solution is to provide you with end-to-end communications platform, integrated with latest features and tools, providing you with better branding, actionable data, and service experience, helping your company build profitable and long-lasting relationships with your customers.

Our Product

Maxvoice Contact Central – zEN product unites all customer contact locations, functions and personnel – including outsourcers and home agents on a single unified, multi-channel customer communications platform that is Virtual by design.

Its value proposition is:

  • Allowing customers to contact Business in the channels of their choice
  • Giving Customer Service representatives instant access to Intelligent data from anywhere
  • Enabling B2C conversation based on Intelligent Data
  • Providing customers, a consistent experience across all channels


Maxvoice’s vision is to continuously innovate our solutions to meet your business needs, enable your organization to focus on your core competence, and gain competitive advantages by delivering compelling customer experience.


  • Be the leader in contact center management solutions in Asia
  • Support clients’ smooth transition to customer communication in the world of emerging digital multimedia
  • Be the single point of contact for all our clients’ contact center business needs
  • Build long term win-win business relationships with our clients
  • Take customer service excellence as our top business priority

Why Maxvoice

We have over 20 years of experience in contact center industry, with solutions deployed throughout Asia, including China, Hong Kong, Taiwan, Philippines, Thailand, and Indonesia. Our bespoke solutions enable our customers to be free of boundaries set by legacy systems, enabling better customer interaction management, enhanced by actionable data. We can provide this at lower Total Cost of Ownership and better Return on Investment than any comparable system, enabling your company to provide better and more profitable customer experience at reduced cost.

Solid Experience and In-house experts

Our team has extensive knowledge in Omni-Channel Contact Center, AI Chatbot, Social Media Chats (FACEBOOK MESSENGER, LINE, WHATSAPP, WECHAT) and Mobile SMS. As our client, you enjoy the convenience of a truly one-stop shop for your customer facing communication systems requirement, and single point of contact for ease of on-going support/maintenance.

Commitment to professional service excellence

You can make informed decisions on the best AI Contact Center and Chatbot solutions easily, thus focus your valuable resources on your core competence. This is because at Maxvoice, we work closely with you to identify your business needs, brings you technologies that fits your requirement at a very competitive budget. We also proactively offer alternative methodologies to your business continuity and disaster recovery strategy in the customer service arena.

Proven performance at 99.99% service level

Our services are tailored to fit your service hours. What’s more, we ensure your system availability is at 99.99% by partnering with Hong Kong Broadband and CITIC Telecom CPC, resulting in no more than 6 minutes unexpected downtime per year. In addition, we provide standard monthly service performance report for your review of operational efficiency.

Reliable infrastructure from industry leaders

You enjoy peace of mind knowing Maxvoice deploys Tier 1 infrastructure providers (both local and Regional) for equipment co-location and supply of voice and data lines. Your certainty for business continuity is further backed by our full redundancy platform.

Maxvoice Contact Central Platform - Contact Centre solutions made Simpler, More Agile and Value for Money.